Support Specialist (w/m/d)
EvidentIQ Germany is a German software provider with international orientation in the fast-growing medical & pharmaceutical sector. Thanks to our unique state-of-the-art eClinical solutions our worldwide customers can conduct drug and medical device studies faster and more efficiently.
Your Tasks:
As a Support Specialist you will be part of an international team and you will make sure that our customers can use our products in the most efficient and effective way with minimal interruptions. This requires a technical understanding and knowledge of our eClinical products.
Your main responsibilities are providing support and advising our customers, processing service requests from our customers, and following-up on alerts of our automated monitoring system.
You can contribute to the continuous development of our eClinical solutions platform, by suggesting improvements or recognizing a need. This allows us to adapt to the complex requirements of our customers.
"Team spirit and initiative are central to our corporate philosophy. We value flat hierarchies, foster open communication, and ensure short decision-making processes."
Maurice Pustjens, Executive Director Operations & IT
Your Profile:
- A bachelor’s or associate degree in (medical) Informatics, Computer Science or comparable qualification
- Experience in the field of clinical studies (Clinical Data Management, GCP-ICH, 21 CFR11, databases, etc.) is an advantage.
- SQL and XML/XSL skills
- Structured work
- Strong organizational skills and ability to manage time efficiently
- Ability to work independently as well as part of a team
- Adaptability and a willingness to learn new systems and processes
- Candidates must be fluent in verbal and written English and German
We offer:
- Secure Workplace: A professional environment in the pharmaceutical and medical device sector.
- Retirement Benefits: Attractive remuneration package, including a company pension scheme.
- Diversity: A variety of activities and projects with direct customer interaction.
- Motivated Team: Collaborate with a dedicated team in a cooperative and friendly atmosphere.
- Work-Life Balance: Enjoy a healthy work-life balance with personal flexibility.
- Gym Membership: Free access to eGym Wellpass.
- Flexible Working Hours: Based in Munich with up to 50% remote work.
- Attractive Compensation: Competitive salary package with company retirement benefits.
- Training and Development: Extensive opportunities for professional training and growth.